Legal information

© Crown copyright

Most (not all) of the material featured on this website is subject to Crown copyright protection.

You may use and re-use the Crown copyright information featured on this website (not including logos and any images) free of charge in any format or medium, under the terms of the Open Government Licence. As not all content on this website is Crown copyright you must contact traveltradewales@gov.wales prior to using any such content. 

You must reproduce our material accurately and not use it in a misleading context. Where any of the Crown copyright items on this website are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged (e.g. Crown copyright © traveltrade@visitwales.com). We also encourage you to establish hypertext links to this website as part of the acknowledgement and in accordance with our website terms of use. When using Crown copyright content online you must include a recognised tag that references the original source of information.

The permission to reproduce Crown copyright material does not extend to any material on this website the copyright in which is identified as belonging to a third party. Permission to reproduce such material will need to be sought from the third party rights holder.

Unless otherwise stated, imagery is © Crown Copyright.

The use of the traveltrade.visitwales.com or any other Welsh Government logo is forbidden without our express written consent. To request permission to use any Welsh Government logo, please email: brandingqueries@gov.wales

Traveltrade.visitwales.com accepts no responsibility for your participation in any of the activities which feature on this website. You participate in those activities at your own risk and you are responsible for making the necessary checks to ensure that an activity meets your specific needs and the activity provider is suitably competent and/or accredited and holds appropriate insurances. Information on this website which is supplied by activity providers may not be accurate, complete or up to date and traveltrade.visitwales.com excludes all liability whatsoever in respect of all claims, whether in contract or tort (including negligence) or otherwise arising out of or in connection with the content of this website.

Traveltrade.visitwales.com cannot guarantee the accuracy or reliability of the images shown from third party organisations on this website. Every effort has been made to ensure a true representation of Wales is shown. We hereby disclaim any responsibility for error, omission or misrepresentation.

Images from social media are imported by software used by the respective social sites and have not been manually saved by traveltrade.visitwales.com. If you require further information or wish for an image to be removed please contact traveltradewales@gov.wales. 

These terms of use (together with the above and the documents referred to herein) set out the terms on which you may make use of our website www.traveltrade.visitwales.com (the “Site”).

Our privacy policy also sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.

Please read these terms of use and our privacy policy (together the “User Terms”) carefully before you start to use our Site. By using our Site, you confirm that you accept the User Terms and that you agree to comply with them. If you do not agree to the User Terms, you must not use our Site.

1.1 We provide a service allowing individuals to access and browse information posted by certain third parties (“Businesses”), to request brochures from, and make bookings (in respect of the purchase of accommodation, services or goods) with, Businesses through the Site from time to time or via our traveltrade.visitwales.com contact centre (the “Service”).

If you wish to use the Service, you must agree to the User Terms.

1.2 We agree to provide the Service to you on condition that you accept the User Terms. By using the Service you are deemed to have accepted the User Terms.

1.3 You may use the Service to identify and make bookings with Businesses. Any contract made will be between you and the Business with whom you have placed an order and will be subject to that Business’ terms and conditions. You must read all terms and conditions prior to entering into any contract with a Business. You will not be entering into a contract with the Welsh Government or traveltrade.visitwales.com when you make a booking with a Business and we do not accept any liability in relation to any such booking.

1.4 Where a contract is made between you and a Business, we will be entitled to pass on your personal details to that Business and by placing an order using the Service you accept and consent to the passing on of your details. Our use of Personal Information and certain other information about you is subject to our privacy policy.

1.5 We are concerned about the safety and privacy of all users of the Site; particularly children and young adults. For this reason, if you are under the age of 18, you may access and browse the Site but you are not permitted to make bookings using the Service.

2.1 In return for us allowing you to use the Service, you agree: (a) to provide true, accurate, current and complete information about yourself (including any credit or debit card information); and (b) maintain and promptly update the information provided to us to keep it true, accurate, current and complete.

2.2 If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your use of the Service.

2.3 You are responsible for making all arrangements necessary for you to have access to the Site and/or the Service.

2.4 You are also responsible for ensuring that all persons who access the Site through your Internet connection are aware of the User Terms and comply with them.

3.1 You warrant to us that you will not use the Site or the Service for any purpose that is unlawful or prohibited by the User Terms. In particular, you agree not to use the Site or the Service to:-

3.1.1 manipulate or otherwise alter identifiers in order to disguise the origin of any communication transmitted through the Service;

3.1.2 disrupt or interfere with the operation of the Service, the Site or any servers or networks connected to the Site;

3.1.3 contravene any law whether UK or international;

3.1.4 reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes any portion of the Service, use of the Service or access to the Service; or

3.1.5 collect or store personal data about other users of the Site or the Service; or

3.1.6 conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to the Site or the Service.

3.2 You understand that the technical processing and transmission of the Service, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

3.3 We reserve the right at any time and from time to time in our sole discretion and with or without notice to modify or discontinue, temporarily or permanently, the Site or the Service (or any part thereof) or your individual use of the Service. We may suspend or withdraw or restrict the availability of all or any part of the Site (or the Service) for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. You agree that we shall not be liable to you or to any third party for any such modification, suspension or discontinuance of the Site or the Service.

3.4 Our rights under this section are in addition and without prejudice to all of our other rights and remedies.

4.1 All features of the Service (including, without limitation, the design of the Site, all logos, text and graphics on the Site) are subject to Crown copyright or other intellectual property rights owned by us; excluding some features which are owned by third parties (including, but not limited to, Businesses, retail and online services).

4.2 You may reproduce features of the Service (excluding logos) which do not belong to third parties in line with the copyright information set out at the beginning of this document.

4.3 We own and/or are licensed to use all software used in connection with the Service (the “Software”).

4.4 We hereby grant you a personal, non-transferable and non-exclusive right and licence (or sub-licence in the case of third party rights which have been licensed to us) to use the Software for the purpose of accessing the Service, provided that you do not (and do not allow any third party to) copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code of the Software or sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Software.

4.5 If you print off, copy, download, share or repost any part of the Site (or features of the Service) in breach of these User Terms, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

5.1 You expressly understand and agree that your use of the Site and/or the Services is at your own risk. The Site and the Service (including the Software) and any third party information, products and services are provided “as is” and “as available” basis, without any representation or endorsements made and without warranty of any kind whether express or implied, including but not limited to any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

5.2 In particular, we do not warrant that: (i) the Service will meet your requirements; (ii) your use of the Site and/or the Service will be uninterrupted, timely, secure or error free; (iii) the materials featuring on the Site and the results that may be obtained from your use of the Service will be accurate or reliable; (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations; (v) any defects or inaccuracies will be corrected; or (vi) the Site and/or the Software will be free of viruses or anything which may have destructive properties.

5.3 Any content downloaded or otherwise obtained through the use of the Service is done so at your own discretion and risk and you understand and agree that you will be solely responsible for any damage to your computer system or loss of data that results from the download by you of any such content.

5.4 Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is complete or up to date.

5.5 In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from use or loss of use of, data, or profits, arising out of or in connection with the use of the Site and/or the Service.

6.1 Your correspondence or dealings (business or otherwise) with, or participation in promotions of, Businesses or advertisers found on or through the Service, including payment and delivery of related goods or services (including without limitation accommodation), and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such Businesses or advertiser. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of Businesses or advertisers on the Service.

6.2 To the fullest extent permitted by law, we hereby exclude all conditions, warranties, representations or other terms which may apply to the Site or the Service, whether express or implied.

6.3 We will not be liable to any user of the Site or the Service for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with (a) use of, or inability to use, the Site or the Service; or use of or reliance on any content displayed on the Site or forming part of the Service.

6.4 In no event shall we be liable for any damages whatsoever arising from your use of the Service including damages for loss of data, loss of profits or loss connected with the use or performance of the Service or for the delay or inability to use the Service or for information products or services obtained through the Service.

6.5 In particular, we will not be liable for any of the following which may arise from use of the Site and/or the Service: (a) loss of profits, sales, business or revenue; (b) business interruption; (c) loss of anticipated savings; (d) loss of business opportunity, goodwill, or reputation; or (e) any indirect or consequential loss or damage.

6.6 We will not be liable for any loss or damage caused by a virus or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site, the Service or the Software or to your downloading of any content or materials. You should use your own virus protection software.

6.7 You agree that we shall have no responsibility or liability for the deletion or failure to store any messages and other communications maintained or transmitted by the Service.

6.8 For the avoidance of doubt, nothing in the User Terms shall limit our liability to you where it would be unlawful to do so. This includes liability for any fraudulent statement or for personal injury or death caused by our negligence.

6.9 Some jurisdictions do not allow for the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages and the laws of those jurisdictions override any contractual obligations which purport to achieve this. Accordingly, some of the above limitations may not apply to you.

7.1 You hereby agree fully to indemnify, keep indemnified and hold us or any of our officers, employees, agents, sub-contractors and affiliated companies harmless from and against any and all costs, claims, losses, damages or liability and expenses (including, but not limited to, legal fees) made by any third party in any jurisdiction due to or arising out of your use of the Service, your connection to the Service, your breach of the User Terms or any other breach by you of any third party rights. This means you will be responsible for any loss or damage we suffer as a result of your breach.

8.1 The Service may contain links to websites operated by parties other than us. These links are provided for your convenience only. We have no control over and assume no responsibility for the content of websites linked to the Site. By offering you these links, we do not either impliedly or expressly endorse anything contained on such websites nor do we have any association with the operators of such websites. We will not be liable for any loss or damage that may arise from your use of linked websites. We also expressly exclude liability for any inaccurate, offensive, defamatory or obscene material which may appear on those websites.

9.1 You may link to the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

9.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

9.3 You must not establish a link to the Site in any website that is not owned by you. Only the homepage of the Site may be framed on any other site. You must not create a link from the framed home page of the Site to any part of the Site other than the homepage.

9.4 We reserve the right to withdraw linking permission without notice.

9.5 If you wish to link to or make any use of content on the Site other than that set out above, please contact us.

We may update the Site from time to time and may alter the content (including the Service) at any time to reflect changes to the Service or our Site users’ needs. We will try to give you reasonable notice of any major changes. We may also revise the User Terms at any time. We may provide notices of changes to the User Terms or other matters by displaying notices or links to notices to you generally on the Site. Please check the Site and the User Terms regularly and take note of any changes made, as they are binding on you. By continuing to use the Site you agree to accept any changes made.

11.1 No waiver by us of any breach of the User Terms by you shall be considered as a waiver of any subsequent breach of the same or of any other provision.

11.2 If any provision of these User Terms or part thereof shall be void for whatever reason, the offending words shall be deemed deleted and the remaining provisions shall continue in full force and effect.

11.3 Your rights and obligations under the User Terms are personal to you and you undertake that you shall not nor purport to assign, lease, charge, sub-license or otherwise transfer such rights and obligations in whole or in part.

11.4 Nothing in the User Terms shall create any right or benefit for any third party under the Contracts (Rights of Third Parties) Act 1999.

11.5 We shall not be liable for any loss suffered by you or be deemed to be in default for any delays or failures in performance hereunder resulting from acts or causes beyond our reasonable control or from any acts of God, acts or regulations of any governmental or supra-national authority or if our servers are not working.

11.6 Section headings have been included for convenience only and shall not be considered part of, or be used in interpreting, the User Terms.

12.1 If you are a consumer, please note that the User Terms, their subject matter and formation, shall be governed by the laws of England and Wales. You and we both agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

12.2 If you are a business, or acting on behalf of a business, the User Terms, their subject matter and formation (including any non-contractual disputes or claims), shall be governed by the laws of England and Wales. You and we both agree to submit to the exclusive jurisdiction of the courts of England and Wales.

13.1 The following words and phrases shall have the following meanings in the User Terms:

(i) “we”, “us” and “our” means traveltrade.visitwales.com, the administrative division of the Welsh Government which promotes Wales. The Welsh Government’s principal place of business is Crown Buildings, Cathays Park, Cardiff CF10 3NQ.

(ii) “you”, “your” and “yourself” means you, the individual who wishes to use the Site and/or the Service; whether acting in your own capacity or on behalf of a business.

Traveltrade.visitwales.com can be contacted via traveltradewales@gov.wales.