21 June 2018

Use your mobile phone as a rail ticket on Great Western Railway

Rail passengers can now go from booking to boarding in just a matter of minutes and without the need for a paper ticket, as Great Western Railway (GWR) has expanded the availability of mobile tickets across its network.

Passengers can now use their smart phone or tablet as a pocket ticket machine to purchase and to travel following the installation of barcode readers at station ticket gates across the GWR network.

The scheme covers all singles and return tickets; standard and first class, adult and child. Season tickets; Group Save and Rangers and Rovers are not currently available. 

By downloading the GWR app customers can instantly purchase a wide range of ticket types, including on the day ‘walk-up’ fares, from the GWR app for the majority of journeys across the GWR network. 

Tickets are displayed on the phone screen as an encrypted barcode to be scanned by new readers at ticket gates, and can also be checked on board by train managers with mobile barcode reading devices. 

Popular GWR routes where this service can be used include those out and in of London Paddington, Bath Spa, Bristol, Exeter, Oxford, Plymouth, Penzance, Cardiff, Swindon and Reading. Those customers buying tickets for use on other journeys right across Britain can still use the GWR mobile app and then simply collect their tickets from a Ticket Vending machine or sales office at the station.

Customers can download the GWR app for free from GWR.com/mobile or from the Android and Apple app stores to a smart phone or tablet, and instantly purchase tickets.  Interestingly, if all users of the app were to buy paper-free tickets it would save a 10-metre high stack of orange rail tickets every week, or over half a kilometre every year.